Shipping policy
SHIPPING
We offer free UK shipping for orders over £200 and free international shipping for orders over £300. If your order doesn't qualify for free shipping to your region, shipping costs are calculated at the checkout.
Delivery in 1-3 working days for the UK and EU
Delivery in 7 working days for countries outside of the EU
We send all our orders as Express or Next Day (where specified) from the UK.
UK: 1 - 3 working days
EU: 2 - 5 working days
USA: 2 - 5 working days
ROW: 3 - 7 working days*
* Delivery times are estimates and commence from the date of shipping, rather than the date of order.
Shipping Fees
United Kingdom - £10 / Free on orders over £200
Europe - £20 / Free on orders over £300
Rest of the world - £35 / Free on orders over £300
When your order has been shipped, you will receive an e-mail confirmation containing your delivery tracking number. All of our delivery windows are estimates only and once the courier has collected the item, we cannot guarantee delivery dates. Our warehouse does not operate on weekends and UK public holidays.
Please note that in certain delivery areas, only a limited range of delivery services is available. We will endeavour to dispatch your order as quickly as possible but we cannot be held responsible for delays as a result of remote delivery locations or weather conditions.
Orders that are delayed in customs or awaiting payment of duty charges may require extra time to be received. This time is not factored into the time frame estimates that Galvan London gives for delivery, nor are we accountable for extra time required for delivery. All new orders are deemed separate and each is treated individually.
DUTIES
Deliveries are shipped on a DDU (Delivery Duties Unpaid) basis. Customers will be contacted by Customs for the taxes and duties to be collected.
DELIVERY TERRITORIES
UK
All orders within the UK are shipped with DHL and should arrive within 2 to 3 working days. For London we offer next working day delivery if ordered before 1pm GMT available outside of Sale period.
EU
We deliver to the following countries in Europe: Andorra, Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Greenland, Hungary, Italy, Netherlands, Latvia, Lithuania, Luxembourg, Malta, Monaco, Norway, Romania, Slovak Republic, Slovenia, Spain, Sweden, Switzerland, Poland, Portugal and Vatican City.
Orders are shipped with UPS and should arrive within 2 to 3 working days. Please note that we charge a different rate for delivery to non-EU countries (Norway and Switzerland).
CANADA & USA
All orders to the Canada & USA are shipped via our nominated courier. USA deliveries to cities between the East and West coasts may take a little longer and can be tracked via the package’s UPS tracking number. *Please note, as order are shipped from the UK, orders over $2,500 USD may require further clearance via UPS on behalf of local Customs. This is a routine check completed on behalf of local Customs, and they may request your unique tax ID to verify you as the importer.
MIDDLE EAST
We deliver to the following countries in the Middle East: Algeria, Bahrain, Egypt, Israel, Jordan, Lebanon, Morocco, Oman, Qatar, Saudi Arabia, UAE.
AUSTRALASIA AND ASIA
We deliver to the following countries in Australasia or Asia: Australia, New Zealand, Hong Kong, Indonesia, Japan, Malaysia, Philippines, Singapore, South Korea, Taiwan and Thailand.
DELIVERY SPECIFICS – ADDRESSES AND TIMINGS
When placing your order, please ensure that all the details concerning the billing and shipping details are correct, as we are unable to redirect packages once the courier has processed an order.
Please note that once an order is dispatched the delivery address cannot be changed.
All deliveries require a signature and we do not ship to P.O. boxes or forwarding addresses.
Every order will require a signature of receipt and this signature will signify successful delivery and fulfilment. Our courier usually delivers from Monday to Friday during business hours. Once your item has been delivered and signed for, the responsibility of these goods passes to you.
Casely-Hayford is not liable for lost or missing orders that have been signed for, for example at an office address that has been provided for delivery.
If you need your order to be delivered on a certain day, the next day or would like us to delay postage, please use the 'Chat with us' button at the bottom of the page or contact us at customercare@casely-hayford.com
If you have been waiting longer than the expected delivery time then please get in touch with us by the 'Chat with us' button at the bottom of the page.
* Delivery times are estimates and commence from the date of shipping, rather than the date of order.