- Shipping and Delivery of the Products
For specific product shipping and delivery procedures see the Delivery and Returns section. Please read these sections carefully. The information provided in these sections forms an integral part of these General Terms and Conditions of Sale and, consequently, shall be deemed to be fully read and accepted by you at the time your order form is sent.
- Customer Care
Please contact our Customer Care for further information:
CASELY-HAYFORD, 3 Chiltern Street, London, England, W1U 7PB.
- Consumer Rights and the Cooling-Off Period
7.1 If you are a customer, you may cancel your contract with Casely-Hayford in relation to products purchased from www.casely-hayford.com, without any penalty and without specifying the reason, by notifying the Vendor in writing within fourteen (14) calendar days, beginning on the day you receive the products. In this case you will receive a full refund of the price of the products. Casely-Hayford cannot supply a refund for any shipping costs involved in a return unless the garment was sent to the customer faulty or damaged by Casely-Hayford.
You should return the products to Casely-Hayford within fourteen (14) calendar days from the date you notify us of the cancellation, in the same condition in which you received them and at your own expense. You have a legal obligation to take reasonable care of the products whilst they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
To return the products:
• you should notify us in writing within fourteen (14) calendar days, (beginning on the day you received the products (or for purchases of multiple products, the day on which you received the last product) by emailing us. You should keep a record of your cancellation notice.
• the products should not have been used, worn, washed or damaged
- the identification tag should still be attached to the products;
• the products should be returned in their original packaging;
• products should be returned to Casely-Hayford within fourteen (14) calendar days of the date you notify us of your decision to cancel.
If you cancel the contract within the fourteen (14) calendar day cooling-off period pursuant to this Clause 7, we will process the refund due to you as soon as possible and, in any event within fourteen (14) calendar days of the day we receive the returned products or, if earlier, proof of postage from you evidencing that you have sent the products back, within such time. The Vendor will refund the price of the product in full. You will be responsible for the cost of returning the products to us, provided that the reason for the return is not because of an error on our part or because the item is faulty or defective. You may be liable for, and we may deduct from any refund due to you, any diminution to the value of the returned products caused by your handling of the products, save to the extent necessary to ascertain the characteristics, functions or nature of the products. Other than as set out herein, you will not incur any fees as a result of your request for reimbursement.
You can return the products to Casely-Hayford by packaging the relevant products securely and sending them, at your own risk and cost, to the Vendor using your return number.
- Items returned because they are damaged, defective or incorrect
If you are returning a product because of an error on our part or because it is damaged or defective, we will refund the delivery charges incurred in sending the item to you and pay your costs of returning it to us , or by refunding your return postage costs).This right is additional to your statutory right to cancel as set out in section 8.
You must notify the Vendor of an error in respect of the products delivered or of a damaged or defective product within fourteen (14) calendar days of receipt, if a product becomes faulty after the fourteen (14) calendar days please contact Customer Care (firstname.lastname@example.org) to obtain further returns information. You must return the products in the same condition in which you received them. You have a legal obligation to take reasonable care of the products whilst they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
To return the products:
- you should notify us in writing as soon as practicable and in any event within fourteen (14) calendar days, by completing and submitting the online Return Form. You should keep a record of your cancellation notice;
b. the products should not have been used, worn, washed or damaged;
c. the identification tag should still be attached;
d. the products should be returned, complete and unused, with their original packaging (the packaging should include its original seal; if you want to return a kit, it should include all of its components);
e. the products should be returned to Casely-Hayford within fourteen (14) calendar days following notification to the Vendor of the damaged or defective product or of the Vendor’s error.
We will examine all products returned as damaged or defective and will notify you of your refund via e-mail within a reasonable period of time. We will usually process any refund due to you as soon as possible and, in any event, within fourteen (14) calendar days of the day we confirm to you via e-mail that you are entitled to a refund for the damaged or defective product. Subject to acceptance by Casely-Hayford of the damaged or defective goods, products returned by you because they are damaged or defective will be refunded in full, including the cost of delivery for sending the item to you and the cost incurred by you in returning the item to Casely-Hayford. In the event that Casely-Hayford finds no fault with the returned products, you will be notified that the returned products cannot be accepted and you may elect to have the products re-delivered to you. If you do not accept re-delivery Casely-Hayford reserve the right to retain the products and the purchase price and recover the Casely-Hayford’s fees and expenses from you.
If the recipient of the products indicated in the order form is different from the individual who made the payment for such products, the amount paid for returned items shall be refunded by Casely-Hayford to the individual who made the payment.
The value date for the credit shall be the same as the value date of the original debit and consequently you shall not suffer interest losses.
We will usually refund any money received from you using the same method originally used by you to pay for the purchase, unless you have expressly agreed otherwise.
Casely-Hayford will refund the price of the products in accordance with the applicable time frame as specified in clause 7 or 8 above. To the extent permitted by applicable law, Casely-Hayford shall not be responsible for any delay that is beyond its control including for delays caused by force majeure, the method of purchase or refund, including by way of example:
- delay caused by Credit Card/Debit Card companies refund policies;
b. payment by PayPal (where available): refunds will be credited to your PayPal account and will be visible immediately.