We send all our orders as Express or Next Day (where specified) from the UK.
London: Next working day (if ordered before 1pm GMT)
UK: 1 – 3 working days
EU: 2 – 5 working days
USA: 2 – 5 working days
Rest Of World: 3 – 7 working days*
* Delivery times are estimates and commence from the date of shipping, rather than the date of order.
United Kingdom – £10 / Free on orders over £150
Europe – £20 / Free on orders over £250
Rest of the world – £35 / Free on orders over £250
When your order has been shipped, you will receive an e-mail confirmation containing your delivery tracking number. All of our delivery windows are estimates only and once the courier has collected the item, we cannot guarantee delivery dates. Our warehouse does not operate on weekends and UK public holidays.
Please note that in certain delivery areas, only a limited range of delivery services is available. We will endeavour to dispatch your order as quickly as possible but we cannot be held responsible for delays as a result of remote delivery locations or weather conditions.
Orders that are delayed in customs or awaiting payment of duty charges may require extra time to be received. This time is not factored into the time frame estimates that Galvan London gives for delivery, nor are we accountable for extra time required for delivery. All new orders are deemed separate and each is treated individually.
Deliveries are shipped on a DDU (Delivery Duties Unpaid) basis. Customers will be contacted by Customs for the taxes and duties to be collected.
All orders within the UK are shipped with DHL and should arrive within 2 to 3 working days. For London we offer next working day delivery if ordered before 1pm GMT available outside of Sale period.
We deliver to the following countries in Europe: Andorra, Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Greenland, Hungary, Italy, Netherlands, Latvia, Lithuania, Luxembourg, Malta, Monaco, Norway, Romania, Slovak Republic, Slovenia, Spain, Sweden, Switzerland, Poland, Portugal and Vatican City.
Orders are shipped with UPS and should arrive within 2 to 3 working days. Please note that we charge a different rate for delivery to non-EU countries (Norway and Switzerland).
CANADA & USA
All orders to the Canada & USA are shipped via our nominated courier. USA deliveries to cities between the East and West coasts may take a little longer and can be tracked via the package’s UPS tracking number. *Please note, as order are shipped from the UK, orders over $2,500 USD may require further clearance via UPS on behalf of local Customs. This is a routine check completed on behalf of local Customs, and they may request your unique tax ID to verify you as the importer.
We deliver to the following countries in the Middle East: Algeria, Bahrain, Egypt, Israel, Jordan, Lebanon, Morocco, Oman, Qatar, Saudi Arabia, UAE.
AUSTRALASIA AND ASIA
We deliver to the following countries in Australasia or Asia: Australia, New Zealand, Hong Kong, Indonesia, Japan, Malaysia, Philippines, Singapore, South Korea, Taiwan and Thailand.
DELIVERY SPECIFICS – ADDRESSES AND TIMINGS
When placing your order, please ensure that all the details concerning the billing and shipping details are correct, as we are unable to redirect packages once the courier has processed an order.
Please note that once an order is dispatched the delivery address cannot be changed.
All deliveries require a signature and we do not ship to P.O. boxes or forwarding addresses.
Every order will require a signature of receipt and this signature will signify successful delivery and fulfilment. Our courier usually delivers from Monday to Friday during business hours. Once your item has been delivered and signed for, the responsibility of these goods passes to you.
Casely-Hayford is not liable for lost or missing orders that have been signed for, for example at an office address that has been provided for delivery.
The information provided in these sections forms an integral part of these General Terms and Conditions of Sale and, consequently, shall be deemed to be fully read and accepted by you at the time your order form is sent.
Please contact our Customer Care for further information:
CASELY-HAYFORD, 3 Chiltern Street, London, England, W1U 7PB.
7.1 If you are a customer, you may cancel your contract with Casely-Hayford in relation to products purchased from www.casely-hayford.com, without any penalty and without specifying the reason, by notifying the Vendor in writing within fourteen (14) calendar days, beginning on the day you receive the products. In this case you will receive a full refund of the price of the products. Casely-Hayford cannot supply a refund for any shipping costs involved in a return unless the garment was sent to the customer faulty or damaged by Casely-Hayford.
You should return the products to Casely-Hayford within fourteen (14) calendar days from the date you notify us of the cancellation, in the same condition in which you received them and at your own expense. You have a legal obligation to take reasonable care of the products whilst they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
To return the products:
• you should notify us in writing within fourteen (14) calendar days, (beginning on the day you received the products (or for purchases of multiple products, the day on which you received the last product) by emailing us. You should keep a record of your cancellation notice.
• the products should not have been used, worn, washed or damaged
- the identification tag should still be attached to the products;
• the products should be returned in their original packaging;
• products should be returned to Casely-Hayford within fourteen (14) calendar days of the date you notify us of your decision to cancel.
If you cancel the contract within the fourteen (14) calendar day cooling-off period pursuant to this Clause 7, we will process the refund due to you as soon as possible and, in any event within fourteen (14) calendar days of the day we receive the returned products or, if earlier, proof of postage from you evidencing that you have sent the products back, within such time. The Vendor will refund the price of the product in full. You will be responsible for the cost of returning the products to us, provided that the reason for the return is not because of an error on our part or because the item is faulty or defective. You may be liable for, and we may deduct from any refund due to you, any diminution to the value of the returned products caused by your handling of the products, save to the extent necessary to ascertain the characteristics, functions or nature of the products. Other than as set out herein, you will not incur any fees as a result of your request for reimbursement.
You can return the products to Casely-Hayford by packaging the relevant products securely and sending them, at your own risk and cost, to the Vendor using your return number.
If you are returning a product because of an error on our part or because it is damaged or defective, we will refund the delivery charges incurred in sending the item to you and pay your costs of returning it to us , or by refunding your return postage costs).This right is additional to your statutory right to cancel as set out in section 8.
You must notify the Vendor of an error in respect of the products delivered or of a damaged or defective product within fourteen (14) calendar days of receipt, if a product becomes faulty after the fourteen (14) calendar days please contact Customer Care (email@example.com) to obtain further returns information. You must return the products in the same condition in which you received them. You have a legal obligation to take reasonable care of the products whilst they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
To return the products:
- you should notify us in writing as soon as practicable and in any event within fourteen (14) calendar days, by completing and submitting the online Return Form. You should keep a record of your cancellation notice;
b. the products should not have been used, worn, washed or damaged;
c. the identification tag should still be attached;
d. the products should be returned, complete and unused, with their original packaging (the packaging should include its original seal; if you want to return a kit, it should include all of its components);
e. the products should be returned to Casely-Hayford within fourteen (14) calendar days following notification to the Vendor of the damaged or defective product or of the Vendor’s error.
We will examine all products returned as damaged or defective and will notify you of your refund via e-mail within a reasonable period of time. We will usually process any refund due to you as soon as possible and, in any event, within fourteen (14) calendar days of the day we confirm to you via e-mail that you are entitled to a refund for the damaged or defective product. Subject to acceptance by Casely-Hayford of the damaged or defective goods, products returned by you because they are damaged or defective will be refunded in full, including the cost of delivery for sending the item to you and the cost incurred by you in returning the item to Casely-Hayford. In the event that Casely-Hayford finds no fault with the returned products, you will be notified that the returned products cannot be accepted and you may elect to have the products re-delivered to you. If you do not accept re-delivery Casely-Hayford reserve the right to retain the products and the purchase price and recover the Casely-Hayford’s fees and expenses from you.
If the recipient of the products indicated in the order form is different from the individual who made the payment for such products, the amount paid for returned items shall be refunded by Casely-Hayford to the individual who made the payment.
The value date for the credit shall be the same as the value date of the original debit and consequently you shall not suffer interest losses.
We will usually refund any money received from you using the same method originally used by you to pay for the purchase, unless you have expressly agreed otherwise.
Casely-Hayford will refund the price of the products in accordance with the applicable time frame as specified in clause 7 or 8 above. To the extent permitted by applicable law, Casely-Hayford shall not be responsible for any delay that is beyond its control including for delays caused by force majeure, the method of purchase or refund, including by way of example:
- delay caused by Credit Card/Debit Card companies refund policies;
b. payment by PayPal (where available): refunds will be credited to your PayPal account and will be visible immediately.