If you need any assistance, please email e-store@casely-hayford,com, where you will find information on orders, shipping, complaint handling, refunds and returning products purchased on www.casely-hayford.com, as well as other general information on the services provided by www.casely-hayford.com.
The Vendor offers products for sale on www.casely-hayford.com and its e-commerce business services are available exclusively to its end users, i.e. the “Consumers”.
“Consumer” shall mean any individual who is acting for purposes which are outside his or her trade, business or profession. If you are not a Consumer, please do not buy any products on www.casely-hayford.com.
The Vendor reserves the right not to process orders received from users who are not “Consumers” and any other order which does not comply with the Vendor’s business policy.
These General Terms and Conditions of Sale (together with the documents referred to herein) regulate the offer, transmission and acceptance of purchase orders relating to products on www.casely-hayford.com between the users of www.casely-hayford.com and the Vendor.
To place an order for the purchase of one or more products on www.casely-hayford.com, you must fill out the online order form and send it electronically to Casely-Hayford through our shopping basket, following the relevant instructions.
An order shall be deemed to have been submitted when Casely-Hayford receives your order form electronically and the order information has been verified as correct.
Before submitting your order form for the purchase of products, you will be asked to carefully read the General Terms and Conditions of Sale.
The order form will be filed in our database for the time required to process your order and as provided by law.
Before submitting the order form, you will be asked to identify and correct possible input errors.
English is the language used for executing contracts with the Vendor.
After your order form has been submitted, we will process your order.
Casely-Hayford may not process purchases when there are not sufficient guarantees of solvency, when orders are incomplete or incorrect, or the products are no longer available. In the above cases, we shall inform you by e-mail that the contract has not been executed and that we have not been able to carry out your purchase order specifying the reasons thereof. If the products displayed on www.casely-hayford.com are no longer available at the time of your last access and once we have received your order form, Casely-Hayford will inform you of the unavailability of the ordered products within thirty (30) days from the day after we have received your order. If the order form has been sent and the price has been paid for items that are no longer available, Casely-Hayford will refund the amount paid for those items.
By submitting an order form to and making a contract with the Vendor, you unconditionally accept and undertake to observe the provisions of these General Terms and Conditions of Sale. Should you not agree with certain provisions of these General Terms and Conditions of Sale, please do not submit your order form for the purchase of products on www.casely-hayford.com.
By submitting an order form, you agree and accept these General Terms and Conditions of Sale as well as further conditions contained on www.casely-hayford.com.
Upon submission of an order form, Casely-Hayford will send you a purchase order receipt e-mail, containing a summary of the information related to the order form.
On www.casely-hayford.com, we only offer products by Casely-Hayford or Casely-Hayford collaborators. These products are purchased by us directly from the fashion house and/or the manufacturer authorised by the fashion house.
Casely-Hayford do not sell second-hand products, flawed products or products of lower quality than the corresponding market standards.
The main characteristics of products are shown on www.casely-hayford.com on each product page. The products offered for sale on www.casely-hayford.com may not exactly correspond to the real garments in terms of image and colours due to the Internet browser or monitor used.
Prices are subject to change and will be as quoted on our site from time to time, except in cases of obvious error. Check the final price of sale before sending the relevant order form.
Orders made from a Country site different from the one you are shipping to, or to addresses to which Casely-Hayford cannot ship, will be automatically cancelled.
All Products sold by www.casely-hayford.com come with an identification tag . When trying on the products you should not remove or alter the tag or seal from the purchased products should you wish to return the purchased product.
Payment of the product prices and relevant costs for shipping and delivery must be made by using one of the procedures indicated on the order form.
In case of payment by Credit/Debit Card, all details (for example, card number or expiration date) will be sent to banks which provide remote electronic payment services, without third parties having any access thereto whatsoever. Such details will not be used by the Vendor except for performing the procedure relevant to your purchase or issuing refunds in the case of returns in compliance with the exercise of your return right or for reporting cases of fraud to the police. The price for the purchase of products and the corresponding costs for shipping and delivery, as indicated in the order form, will be charged to your current account only when the purchased products are actually shipped.